Your Privacy Matters to Us
At Crown & Denture Solutions, your trust is our priority. We understand how important your privacy is, and we’re committed to protecting it. When you visit our website, schedule an appointment, or interact with us online, we want you to feel confident knowing your personal information is handled with care and respect.
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This Privacy Policy is designed to explain how we collect, use, and safeguard your information while ensuring transparency every step of the way. Whether you’re here for a new smile or just browsing, we’re here to answer any questions about how your data is treated.
Welcome to Our Privacy Policy
At Crown & Denture Solutions, your privacy matters to us. This page outlines how we collect, use, and safeguard the information you share with us. Whether you're scheduling an appointment, browsing our website, or engaging with our services, we’re committed to ensuring your data is handled with the utmost care and transparency.
Information We Collect
At Crown and Denture Solutions, we prioritize transparency about the information we collect to provide you with the best possible experience while using our website and services. The information we collect can be broadly categorized into personal information and automatically collected information.
1.1 Personal Information You Provide to Us
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We collect personal information directly from you when you:
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Fill out a contact form or schedule an appointment through our website.
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Subscribe to our newsletter or request updates about promotions.
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Interact with us via email, phone, or social media.
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Provide information during consultations or inquiries (e.g., name, phone number, email address, and any additional details you share).
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Examples of personal information we may collect:
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Full name
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Email address
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Phone number
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Any comments, questions, or preferences you provide in forms or communications.
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1.2 Automatically Collected Information
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When you visit our website, certain data is collected automatically through tracking technologies like cookies, Google Analytics, Google Tag Manager, and Meta Pixel. This information helps us understand how visitors interact with our site, improve our services, and deliver relevant advertisements.
Examples of automatically collected information:
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Device Information: Type of device (e.g., mobile, tablet, desktop), operating system, and browser type.
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Usage Data: Pages visited, time spent on each page, and actions taken on the site (e.g., button clicks, form submissions).
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Geographic Data: General location based on your IP address (e.g., city or region).
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Referral Information: How you arrived at our site (e.g., via a search engine, social media, or external link).
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1.3 How We Collect Information
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We use the following tools and technologies to collect information:
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Google Analytics & Tag Manager: To analyze website traffic, user behaviors, and identify trends in how visitors use our website.
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Meta Pixel: To measure ad performance, retarget visitors, and deliver personalized ads on platforms like Facebook and Instagram.
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Wix Built-In Tools: To manage user data submitted via forms and enhance overall website functionality.
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Cookies: Small files stored on your device to remember your preferences, track sessions, and provide a smoother browsing experience.
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1.4 Why We Collect This Information
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We collect this information to:
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Respond to inquiries and fulfill your requests.
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Optimize our website’s user experience and design.
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Provide personalized content and promotions tailored to your interests.
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Track the performance of marketing campaigns to ensure their effectiveness.
By using our website, you consent to the collection of this information as outlined above. You can control or limit some of the data collected by managing your browser’s cookie settings or opting out of certain tracking technologies.
How We Use Your Information
At Crown and Denture Solutions, we value your trust and strive to use your information responsibly and transparently. Here’s a breakdown of how we utilize the information we collect to enhance your experience and support our business operations.
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2.1 Providing and Improving Our Services
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We use the information you provide to:
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Respond to inquiries, schedule appointments, and communicate with you.
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Deliver the services or information you request, such as updates on promotions or newsletters.
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Enhance our website’s functionality, ensuring a seamless user experience.
2.2 Personalizing Your Experience
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We aim to provide relevant, customized content based on your interactions with us. This includes:
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Tailoring promotions, advertisements, and offers to your preferences and interests.
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Improving the relevance of our communication, whether through email, text, or social media.
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2.3 Marketing and Advertising
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We use tools like Google Ads, Meta Pixel, and Google Analytics to:
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Track the effectiveness of our advertising campaigns.
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Retarget users who have visited our website with ads tailored to their interests.
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Inform you of special offers, promotions, and updates about our services.
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Example: If you visited a page about snap-in dentures, you may see related offers or promotions through online advertisements.
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2.4 Analytics and Performance Tracking
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Understanding how users interact with our website is essential for making improvements. We use aggregated, anonymized data to:
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Monitor website traffic and user behavior patterns.
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Analyze trends to identify areas where our website or services can improve.
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Evaluate the success of new features or marketing strategies.
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2.5 Compliance with Legal Obligations
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We may process your information to:
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Comply with applicable laws and regulations.
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Respond to lawful requests or court orders.
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Ensure the security of our website and prevent fraudulent activities.
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2.6 Other Operational Uses
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Your data may also be used to:
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Maintain records for administrative purposes.
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Ensure compliance with our internal policies and standards.
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Protect our business, clients, and visitors from unauthorized access or misuse.
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2.7 Your Consent
In some cases, your information is used based on the consent you have provided. For example:
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Opting into receiving our newsletters or promotional emails.
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Agreeing to participate in surveys or feedback requests.
Sharing Your Information
We prioritize your privacy and ensure that your information is shared only when absolutely necessary and in ways that align with our commitment to protecting your data. Here’s how and when your information may be shared:
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3.1 Service Providers and Partners
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We work with trusted third-party service providers to support the functionality of our website and services. These providers assist with:
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Website Hosting and Management: Wix powers our website platform and ensures its performance and security.
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Analytics and Tracking: Tools like Google Analytics, Google Tag Manager, and Meta Pixel help us analyze website performance and user interactions.
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Advertising and Retargeting: Google Ads and Meta Platforms deliver personalized ads based on your website activity.
Rest assured, these providers are bound by contracts that restrict their use of your information solely to provide services to us.
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3.2 Compliance with Legal Requirements
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We may disclose your information when required to:
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Comply with applicable laws, regulations, or legal processes.
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Respond to requests from law enforcement or regulatory bodies.
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Protect the rights, safety, or property of our business, employees, or users.
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3.3 Business Transfers
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In the event of a merger, sale, or transfer of our business assets, your information may be included as part of the transaction. If this occurs:
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You will be notified of the change in ownership and how your information is handled.
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Your data will remain subject to the terms outlined in this Privacy Policy.
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3.4 Aggregated and De-Identified Information
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To improve our services and understand user trends, we may share:
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Aggregated data that does not personally identify you.
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De-identified information for research, analytics, or marketing purposes.
Example: Reporting on the percentage of visitors who use mobile devices to access our website.
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3.5 Third-Party Advertising Platforms
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We use platforms like Google Ads and Meta Platforms for retargeting campaigns. These platforms may receive limited data, such as:
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Pages you visited on our website.
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Actions you took (e.g., submitting a form or clicking on a promotion).
These platforms follow their own privacy policies, and you can manage your preferences directly with them.
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3.6 Your Consent
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We will only share your information with third parties beyond these purposes if:
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You have provided explicit consent.
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It’s necessary to fulfill a request you have made (e.g., sharing your details with a partner for a service).
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3.7 What We Don’t Do
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We will never sell your personal information to third parties. Your trust is our priority, and we are committed to protecting your data from unauthorized access or misuse.
We strive to limit information sharing to what is necessary to deliver our services and comply with legal obligations. If you have any concerns or questions about how your information is shared, please contact us directly.
Your Choices and Rights
We believe in giving you control over your personal information. This section explains the rights you have regarding your data and the choices available to you.
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4.1 Access and Update Your Information
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You have the right to:
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View Your Data: Request details about the personal information we collect and store.
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Correct Your Data: Notify us if any of your information is inaccurate or outdated, so we can update it.
To request access or updates, please contact us using the details provided at the end of this Privacy Policy.
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4.2 Opt-Out of Marketing Communications
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We respect your preferences. If you no longer wish to receive marketing emails or promotional messages, you can:
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Unsubscribe: Use the “unsubscribe” link at the bottom of our emails.
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Contact Us: Let us know directly, and we will remove you from our mailing list.
Note: You may still receive essential communications, such as confirmations or notifications related to services you’ve requested.
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4.3 Cookies and Tracking Technologies
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You can control how cookies and tracking technologies are used by:
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Adjusting Browser Settings: Disable or limit cookies in your browser preferences.
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Opting Out of Targeted Ads: Manage your ad preferences through platforms like Google Ads or Meta (Facebook).
Keep in mind that disabling cookies may affect the functionality and experience of our website.
4.4 Withdraw Consent
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If you’ve given consent for specific uses of your data, you can withdraw it at any time by:
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Contacting us directly.
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Following the instructions provided in any communication related to your consent.
4.5 Data Portability
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In certain cases, you have the right to request:
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A copy of the personal information we’ve collected about you.
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That your information be transferred to another service provider, where technically feasible.
4.6 Request Deletion
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You may ask us to delete your personal information in certain circumstances, such as:
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When it is no longer needed for the purposes it was collected.
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When you withdraw consent for its use.
Please note that we may retain some information as required by law or for legitimate business purposes (e.g., tax records).
4.7 Do Not Track Signals
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Some browsers allow you to send a "Do Not Track" signal. Currently, our website does not respond to these signals, but we’re continuously reviewing our practices.
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4.8 Submit a Privacy Request
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To exercise your rights or for assistance with your choices, contact us at:
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Phone: 318-232-4404
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We may need to verify your identity before processing your request to ensure your privacy is protected.
How We Protect Your Information
Your trust is important to us, and we take the responsibility of safeguarding your personal information seriously. This section outlines the measures we take to protect your data and maintain its integrity.
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5.1 Security Measures
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We implement a variety of physical, technical, and administrative safeguards to protect your personal information, including:
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Encryption: Sensitive data is encrypted during transmission and storage.
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Secure Connections: Our website uses HTTPS to ensure a secure connection between your browser and our servers.
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Access Control: Only authorized personnel have access to your information, and they are trained on data protection practices.
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Firewalls and Monitoring: Our systems are protected by firewalls and monitored regularly to detect and address any vulnerabilities.
5.2 Third-Party Security
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When we work with third-party service providers (e.g., Google Analytics, Meta Pixel, Wix), we ensure they meet industry standards for data protection. However, their privacy practices are governed by their own policies.
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5.3 Data Retention
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We retain your personal information only for as long as necessary to:
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Fulfill the purposes outlined in this Privacy Policy.
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Comply with legal and regulatory obligations.
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Resolve disputes and enforce our agreements.
When your information is no longer needed, we securely delete or anonymize it.
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5.4 Breach Response
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While we strive to protect your data, no system is completely secure. In the unlikely event of a data breach:
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Notification: We will notify affected individuals and regulatory authorities as required by law.
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Investigation: We will investigate the cause and take steps to prevent future occurrences.
5.5 Your Role in Protecting Your Data
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You also play a role in safeguarding your information by:
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Creating Strong Passwords: Use unique, strong passwords for accounts associated with our services.
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Keeping Information Private: Avoid sharing sensitive information through unsecured channels.
Your Data, Your Control
We believe in transparency and empowering you to control your personal information. This section explains your rights and the choices available to you regarding your data.
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6.1 Access and Update Your Information
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You have the right to:
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Review Your Data: Request a copy of the personal information we hold about you.
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Update Your Information: Correct or update inaccurate or incomplete data by contacting us.
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6.2 Opt-Out of Data Collection
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We respect your preferences regarding data collection:
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Marketing Communications: You can opt out of receiving promotional emails or messages by using the "unsubscribe" link in our emails or contacting us directly.
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Behavioral Tracking: Adjust your browser or device settings to limit cookies and tracking technologies. Note that disabling these may impact your user experience.​
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6.3 Delete Your Data
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You may request the deletion of your personal information, subject to:
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Our need to retain certain data for legal or contractual purposes.
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Situations where deletion is technically unfeasible.
6.4 Data Portability
Where applicable, you can request that we provide your data in a commonly used, machine-readable format, so you can share it with another service.
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6.5 Right to Object
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You may object to:
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The processing of your data for certain purposes, such as direct marketing.
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Automated decision-making, including profiling, if it has a legal or significant impact on you.
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6.6 Filing Complaints
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If you believe your data rights have been violated, you have the right to file a complaint with:
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Our Team: Contact us directly, and we will work to resolve your concerns promptly.
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Regulatory Authorities: You may report your concerns to data protection regulators, depending on your location.
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6.7 Exercising Your Rights
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To exercise any of the above rights, please reach out to us using the contact information provided at the end of this Privacy Policy. We may ask you to verify your identity to ensure your data is protected.
Third-Party Services and Links
We work with trusted third-party providers to deliver a seamless experience and improve our services. These include:
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Google Analytics & Google Tag Manager: Used to analyze website traffic and user behavior.
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Meta Pixel: Helps us measure the performance of our ads and deliver personalized content.
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Wix: Our website platform that securely manages data submitted through forms and appointments.
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Google Ads: Allows us to create targeted advertising campaigns based on your interaction with our site.
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These providers may collect, process, and store data in accordance with their own privacy policies. For more details, you can review their individual privacy statements:
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Google Privacy Policy
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Wix Privacy Policy
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7.2 External Links
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Our website may contain links to third-party websites for your convenience. Please note:
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We do not control the content or practices of these external websites.
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We encourage you to review the privacy policies of any site you visit through links on our website.
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7.3 Data Shared with Third Parties
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When required, we may share limited information with these services to improve your experience, such as:
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Tracking ad performance and website interactions.
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Providing targeted ads based on your preferences.
We ensure that any data shared is limited to what is necessary to deliver the intended service.
Updates to This Privacy Policy
At Crown & Denture Solutions, we’re committed to keeping you informed about how we handle your data. As our services evolve and regulations change, this Privacy Policy may be updated to reflect these adjustments.
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8.1 When We Update the Policy
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We may revise this Privacy Policy from time to time for reasons such as:
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Changes in laws, regulations, or industry standards.
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Updates to our services, website, or third-party integrations.
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Enhancements in our data protection practices.
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8.2 How You’ll Be Notified
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To ensure transparency, we’ll notify you of significant changes to this Privacy Policy by:
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Posting the updated policy on our website.
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Including the “Last Updated” date at the top of this page.
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Providing additional notifications via email or other communication channels if the changes are substantial.
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8.3 Your Responsibility
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We encourage you to review this Privacy Policy periodically to stay informed about how we’re protecting your information. By continuing to use our website and services after updates, you agree to the revised terms.
Contact Us
Your privacy is important to us, and we’re here to answer any questions or concerns you may have about how we handle your information. Whether you’d like to exercise your rights, update your preferences, or simply learn more about our practices, feel free to reach out.
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How to Get in Touch
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Phone: 318-232-4404
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Mailing Address:
Crown & Denture Solutions
2136 Airline Drive, Bossier City La 71111
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Response Time
We aim to respond to all inquiries within 7 business days. If your request involves accessing or updating your personal information, we may need additional time to verify your identity and ensure the security of your data.
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Feedback and Concerns
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We value your feedback! If you have suggestions on how we can improve our privacy practices or believe there’s an issue with how your data is being handled, don’t hesitate to contact us. We’re committed to addressing all concerns promptly and professionally.